Return Policy

IN-STORE RETURNS:

If you are not completely satisfied with your purchase you may return it for exchange or credit only within 15 days of purchase. It must be in it's original condition with all tags and packaging still on and a proof of purchase is required. Please note, as a small business, we do not issue refunds, exchange or credit only.  

WEB-STORE RETURNS:

If you are not completely satisfied with your purchase you may return it for a return within 7 days of purchase. It must be in it's original condition with all tags and packaging still on and a proof of purchase is required. We do not issue refunds on shipping charges. You are responsible for shipping costs to return your item. 

All earrings, beauty products, sale items and gift certificates are final sale and cannot be refunded or exchanged.  

Questions? To reach our Customer Service team please call 1-613-421-9696 or email info@shopjvstudios.com.

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