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Return Policy

Return Policy

RETURNS:

If you are not completely satisfied with your purchase you may return it for refund or store credit/exchange, within 14 days of purchase.

  • All items must be unworn. JV Studios reserves the right to refuse returned products that have been used, worn or altered in any way.
  • If an item is damaged due to manufacturers defect we will replace/repair it within the first 30 days of purchase. Examples of this would be: stone falling out or clasp breaking.
  • Items may not be returned or eligible for store credit/exchange if they are damaged at the liability of the customer (e.g. tarnishing, scratches or broken chains).
  • All packaging and tags must be included in your return.
  • Proof of purchase is required.
  • All beauty products, sale items, and gift certificates are final sale and cannot be refunded or exchanged.  
  • All shipping charges for online orders are nonrefundable.

REPAIRS:

Handmade jewellery is delicate and we encourage proper care instructions to be followed. As such, we do not cover wear and tear that has resulted from improper care. We stand behind the quality of our jewellery and know the strength of our brands. For detailed care instructions see our Jewellery Care Guide. 

We do not repair jewellery that is not from JV.