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Shipping

Shipping

SHIPPING 

All orders are shipped out within 2-4 business days and can take 1-3 weeks to be delivered depending on location. COVID-19 may affect mail times and this is out of our control.

PICK-UP 

Orders can be picked up in store when the shop is open. Please wait for an email notifying you that your order is ready before you show up. This takes between 1-2 business days to process an order.

When you arrive, please have your order number ready. If you would prefer not to come into the shop you can give us a call when you are outside, provide your order number, and we will bring it to the door for you.

In the event of a lockdown where curbside pick-up is permissible, hours will be posted online and on our social media. Please note as a small team we are open for limited hours under these circumstances. These hours are subject to change and it is best to check our website or Instagram for updates.

For curbside pick-up, please call us when you are outside and provide us with your order number. We will bring your order to the door.

 

ZERO-EMISSION DELIVERY - available to select postal codes within the city of Ottawa. 

We offer a bicycle courier delivery service every Tuesday and Friday. Delivery times will be between 1-5pm, you will be notified via text and email when your order is on it's way to you. You will be able to track our courier to see when they will arrive and when your item was dropped off. 

Please allow up to 24 hour processing period before delivery.

This option is $8 for orders under $100 and free for orders above $100. 

  

CANADIAN SHIPPING 

We offer free shipping on orders over $100. Standard Shipping is a flat rate of $10-$16, depending on location.

All packages are sent through Canada Post with a tracking number. Due to COVID-19 pandemic there will be slight delays and we ask that you take this into account when placing your order.

 

U.S.A. SHIPPING 

We offer a Standard Shipping rate of $18 to the US.

All packages are sent via Canada Post with a tracking number. Due to the COVID-19 pandemic, we cannot guarantee arrival times particularly with shipping outside of Canada. Please take this into account when placing your order.

 

INTERNATIONAL SHIPPING 

Shipping rates are calculated according to region.